Shipping & Returns

1. Warranty
WWJC warrants that the new product(s) the Customer purchased is free from manufacturing defects in material and workmanship when despatched from WWJC’s warehouse for the period specified in accordance with the warranty type shown in the listing.
The invoice is the proof of purchase and the warranty period commences as of the date on the invoice. This warranty extends only to the original purchaser and is non-transferable except with the express prior consent of WWJC in writing. No warranty claim will be accepted without a proof of purchase.
The Customer has to contact WWJC’s Support (WS) for warranty policies for products with any kind of manufacturer warranties. They shall contact the manufacturer of the product for all warranty services to be carried out within the warranty period. WWJC may help to arrange manufacturer warranty service with additional handling cost AUD$30 per item. For Dead on Arrival (D.O.A.) products that come with WWJC repair/replacement warranty, the Customer must notify WWJC within 14 Days of receiving the goods; claims after this period will be rejected by WWJC. A replacement will be given in place of the D.O.A. item.
For all WWJC repair/replacement warranty, a Return Authorization (R.A.) number must be obtained from WS in the event that goods are to be returned for warranty. Before initiating a warranty service, the Customer has to prepare the product name or model number; full serial number; contact address, email, and telephone number(s); detailed description of the fault; and the invoice. The goods should be considered as fragile in transit thus should be packed with their original packaging. WWJC shall have no liability for any damage caused during or as a result of transit.
Where agreed, non-faulty goods for return must be in an unsoiled, undamaged and fully resaleable condition in their original packing – damage to, or markings on the original packaging may deem the goods unsaleable; return claim will be rejected and rebate and refund will not be issued if failing to comply in any way.
Returned goods shall be subjected to an inspection and re-stocking charge of up to 30% of the purchase price or AUD$50 whichever is higher to indemnify WWJC against any loss, damage and expense incurred in relation to the cancellation of that order.
It is the Customer’s responsibility to ensure the R.A. number is shown prominently on the outside of the package. Otherwise, the package will not be processed and will be returned at the Customer’s cost.
During the warranty period WWJC will, at no additional charge and subject to the terms herein, repair, or at its option replace, any of the goods which in its opinion are defective because of faulty materials or workmanship with new or serviceable parts that are equivalent to new parts in performance. Were the same item is unavailable the Company reserves the right to substitute with a similar item. All replaced or exchanged parts which are removed under this warranty will become the property of WWJC. WWJC will not bear any postage cost for the return of goods to our base. Cash on Delivery (C.O.D.) returns will not be accepted. Customer will be provided with Post Office Reply Paid Service details for the case of D.O.A., Major Faulty and wrong despatch. If WWJC agrees to pay for an item to be returned, it is at WWJC’s sole discretion to select a postage method. Postage costs are non-refundable with the exception to D.O.A. and wrong despatch.
All items must be returned to WWJC within 10 days from the release of the R.A. number.
A service fee of up to AUD$50.00 will apply if any goods are returned for warranty with no fault found while the goods will be returned to the Customer at their cost. This warranty or a claim made under it may be refused if the defect claimed has arisen for reasons other than faulty or defective parts or workmanship.

Circumstances in which a warranty claim may be invalidated include, but are not limited to, the following:
a) The product is damaged by accident; misuse or abuse, including failure to properly maintain or service; normal wear and tear; incomplete or improper installation; incorrect, improper or inappropriate operation; insect or vermin infestation;
b) The product is modified without WWJC’s written authorization;
c) The product was serviced or repaired by non-WWJC technicians;
d) Compatibility and change of mind are not included in this warranty; no refund will be given for non-compatible products (except otherwise stated in the listing as compatible) or where the Customer changes their mind.

2. Delivery
Unless the contract specifies the means by which goods are to be transported, WWJC will choose the means of transport, the cost of which will be included in postage and handling charges. Unless otherwise agreed by WWJC and the Customer in writing, delivery of the goods will be made to the Customer’s nominated address. All Australian orders should include a daytime delivery address and contact details. Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers.
International orders are traceable to the point where they have left Australia. The deliveries of these orders are subsequently reliant on overseas postal services. WWJC will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services. All international orders the order may be subject to local Customs duties and/or local taxes in the country of destination. It is the Customer’s responsibility to check with their local authority to ascertain applicable rates. Any additional charge must be borne solely by the Customer. Delivery period is specified on the sale page.
All quoted delivery or consignment dates are estimates only. WWJC is not obliged to meet such dates and will not be liable to the Customer by reason of delays caused by any reason whatsoever. If the Customer fails or refuses to take delivery of the goods, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by WWJC as a result thereof, including all storage and handling costs and WWJC, at its discretion, may charge a restocking fee of up to 30% of the purchase price or AUD$50 whichever is higher. Goods will be resent at the Customer’s own cost. If the Customer requests WWJC to postpone delivery of the goods beyond the delivery date specified in the quote and/or the invoice, WWJC may agree to do so and charge the Customer an additional fee for direct costs of postponement and storage. WWJC is deemed to have delivered the goods when the goods are actually delivered to the delivery point nominated by the Customer, or where delivery to the delivery point is not made to reasons which are the responsibility of the Customer (e.g. where courier left delivery card at the Customer’s mailbox), the date when delivery would have been effected. Any claim for shortage in supply or damage to the goods ordered must be notified to WWJC within 48 hours of receiving the goods; claims after this period will be rejected by WWJC.

3. Freight and Handling
WWJC shall ensure each order is safely and securely packed for transportation to the Customer having regards to: the fragility of the goods; the distance the goods are likely to travel; and the method of transportation used to transport the goods.
Freight charges are calculated on the basis of weight, location of delivery and insurance charges which vary depending on the value of the product. All freight charges are the responsibility of the customer which are included in the postage and handling charges. The goods shall be at the customers’ risk from the date of despatch.

WWJC is not responsible for any loss or damage:
a) To the goods during loading and unloading of the goods by the carrier or the Customer, whilst the goods are in transit;
b) Suffered by the Customer due to a delay in delivery of the goods by WWJC’s nominated carrier.

Freight insurance for loss and damage to the goods during loading/unloading and whilst in transit or otherwise is inclusive in the delivery and handling charges. WWJC shall at the Customer’s request provide the Customer with copies of all documents evidencing proof of collection by the nominated carrier.

4. Disclaimer
Considerable care has been taken in the preparation of all materials to ensure that errors and omissions are limited. Even with the greatest care inaccuracies do occur and WWJC is therefore not responsible for such errors or omissions. All information provided on this site is subject to change without notice. Photographs and graphics are used for representational purposes only and may not be the exact product or configuration as described. WWJC disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. The Customer assumes total responsibility for their use of WWJC’s materials. The Customer’s sole remedy against WWJC for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation or relief is a part of the bargain between the parties.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

WWJC reserves the right, at its sole discretion, to do any of the following at any time:
a) To change, modify, add or remove portions of these terms and conditions, at any time;
b) To modify, suspend or terminate operation of or access to the site or part thereof for any reason;
c) To modify or change the site or part thereof and any applicable policies or terms; and
d) To interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

It is the Customer’s responsibility to check these terms and conditions periodically for changes. Continued use of WWJC’s website and orders of goods following the posting of changes will mean that the Customer accepts and agrees to the changes.

5. Governing Law
These terms and conditions are in addition to and do not replace any terms, conditions, and warranties implied by federal and state laws of New South Wales.

October 2008 - June 2019

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